Refunds and Live Arrival Policy
If, for any reason, you are not satisfied, please don’t hesitate to let us know, and we will work with you to make it right. Depending on the situation, we may offer you a replacement, exchange, store credit, or full refund. We value your business, and we thank you for choosing us.
Merchandise
We provide a hassle-free solution to rectify any issues if an item arrives damaged. We will promptly replace the damaged item and ship a brand new one to your doorstep. It is important to note that we can only replace items that are damaged in shipping.
Leafcutter Ants
The leafcutter ants we offer are of the Acromyrmex versicolor species, typically sold in groups containing up to 5 queens within a single colony. What sets this species apart is their unique behavior where queens coexist for several years before one eventually takes over. It’s important to note that this multiple queen arrangement is temporary, and only one queen will ultimately lead the colony. This temporary coexistence of multiple queens is known as pleometrosis. Our live arrival policy for leafcutter ants guarantees at least one queen from the group, ensuring a successful start to your colony.
Non-Leafcutting Ants: Live Arrival Guarantee
Our “Ants: Live Arrival Guarantee” ensures that if the queen ant dies during shipping, we will either replace the colony or provide a refund. If a colony has multiple queens, a refund will only be issued if all queens have died.
In order to be eligible for compensation, customers must send a photograph of the deceased queen via email within 1 hour of delivery. Unless otherwise specified on the ant’s product page, we require that ants are shipped with at least Priority Mail in order to be eligible for compensation.
