Refunds and Live Arrival Policy
If, for any reason, you are not satisfied, please don’t hesitate to let us know, and we will work with you to make it right. Depending on the situation, we may offer you a replacement, exchange, store credit, or full refund. We value your business, and we thank you for choosing us.
Merchandise
We provide a hassle-free solution to rectify any issues if an item arrives damaged. We will promptly replace the damaged item and ship a brand new one to your doorstep. It is important to note that we can only replace items that are damaged in shipping.
Ants: Live Arrival Guarantee
Our “Ants: Live Arrival Guarantee” ensures that if the queen ant dies during shipping, we will either replace the colony or provide a refund. If a colony has multiple queens, a refund will only be issued if all queens have died.
In order to be eligible for compensation, customers must send a photograph of the deceased queen via email within 1 hour of delivery. During warmer months between May and October, we require that ants are shipped with next day delivery in order to be eligible for compensation.
