Live Ants
Live ant colonies are non-refundable. Once shipped, we can’t accept returns. See our Live Arrival Policy here.
If a species requires Next Day Air shipping, that requirement will be clearly stated on the product page. If a customer selects 2nd Day Air instead and does not want to pay the additional cost to upgrade to Next Day Air, the order will be canceled and refunded minus a 3% +.49 payment processing fee.
This fee is charged to Ant Gear by our payment processor when the order is placed and is not refunded to us when the transaction is canceled. The deduction covers this non-recoverable processing expense.
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery. Include photos of the packaging and the affected items so we can quickly resolve the issue.
Returning Unused Products
You can return unused items in original condition for a full refund within 30 days of receiving the item.
Customers are responsible for return shipping costs on refunded items.
Before you send it back, email us and we’ll explain what to do.
Refunds will be issued though our payment processor within 3 days of receiving the return, provided that it is in original condition.
Our Commitment
Your satisfaction matters to us. Let us know if you’re not satisfied—we’ll make it right. Depending on the situation, we will offer a replacement, exchange, store credit, or refund.
We appreciate your trust in Ant Gear and thank you for supporting our small business.