We offer a live arrival guarantee. If your queen did not survive, please provide pictures and your order number to firstname.lastname@example.org within 3 hours of delivery. We are not responsible for ants left outside all day long. A member of our customer service team will coordinate a refund within 2 business days.
Leafcutter (Acromyrmex versicolor) shipments are eligible for refund if there is no queen living on arrival. Many leafcutter colonies will have more than one queen but over time they often do not keep all queens in the colony. If at least one queen is living within the 3-hour time frame, the order is not eligible for refund.