Live Arrival Guarantee for Queen Ants | Ant Gear

Ant Gear, we are dedicated to delivering healthy, live queen ants to our customers. Our Live Arrival Guarantee ensures that your queen ant arrives alive and ready to thrive, giving you confidence in your ant-keeping journey.

Live Arrival Guarantee Coverage

Our Live Arrival Guarantee for Queen Ants applies to all queen ants purchased from AntGear.com, provided the following terms and conditions are met:

Terms and Conditions for Live Arrival Guarantee

  1. Recommended Shipping Methods
    • We guarantee live arrival only when you select our recommended shipping option, which includes expedited shipping and tracking for a safe and quick transit.
    • The guarantee does not apply if other shipping methods are chosen.
  2. Weather Requirements
    • The Live Arrival Guarantee is valid for locations with a low and high temperature between 40°F and 95°F during transit.
    • Heat packs or cold packs are included as needed for safe delivery.
  3. Delivery Conditions
    • A recipient must be available to accept the package upon the first delivery attempt.
    • The guarantee is void if the package is left unattended or outdoors.
  4. Reporting DOA Queen Ants (Dead-on-Arrival)
    • To claim the Live Arrival Guarantee, contact us within 2 hours of delivery.
    • Email clear, timestamped photos of the queen ant in its original shipping container to [email protected].
  5. Resolution Options
    • If the claim meets all conditions, you will receive:
      • A replacement queen ant (if available)
      • Store credit or a refund for the queen ant purchase price, including shipping costs
  6. Exclusions
    • The Live Arrival Guarantee does not cover:
      • Worker ants, brood, or other insects included in the shipment
      • Delays caused by carrier errors or incorrect shipping details provided by the customer
      • Damage caused after delivery

How to Claim the Live Arrival Guarantee

If your queen ant does not arrive alive, follow these steps:

  • Email us at [email protected] with the subject line “Live Arrival Guarantee Claim.”
  • Include:
    • Your order number
    • Timestamped photos of the queen ant and packaging
    • A brief description of the issue

We will review your claim quickly and provide a resolution.

Why Choose Ant Gear for Queen Ants?

At Ant Gear, we ensure the safe arrival of your queen ant to help you succeed in your ant-keeping hobby. Our Live Arrival Guarantee gives beginners and experienced enthusiasts the confidence they need to start or expand their ant colonies.

For any questions or concerns, contact us at [email protected]. Trust AntGear.com for all your queen ants, ant farm kits, and ant-keeping supplies needs!

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