Ant Gear Shipping Policy | Live Ants & Custom Ant Farms

At Ant Gear, we are committed to providing fast and reliable shipping for all our products, including live ants, custom-made ant farms, and ant-keeping supplies. Our shipping policy ensures your orders are handled with care and delivered on time.

Shipping Live Ants

  • Shipping Days: Live ants are shipped exclusively on Monday, Tuesday, and Wednesday to avoid weekend delays and ensure they arrive safely.
  • Weather Conditions: We monitor shipping routes for extreme weather to protect live ants during transit. If temperatures are too hot or cold, we may delay shipping and notify you promptly.
  • Expedited Shipping: All live ants are shipped using fast, trackable delivery services to minimize transit time.
  • Order Deadline: Orders for live ants must be placed by Tuesday afternoon to be shipped that week. Orders placed after this time will ship the following week.
  • Live Arrival Guarantee: For details, please see our Live Arrival Guarantee Policy.

Shipping Custom-Made Ant Farms and Outworlds

  • Custom-Made Orders: If a custom-made ant farm or outworld is not in stock, it may take up to 5 business days to manufacture.
  • Shipping Day for Custom Products: Custom-made ant farms are typically shipped on Mondays to ensure smooth delivery.
  • In-Stock Custom Products: If your custom product is in stock, it will ship on the next available shipping day.

General Shipping Information

  • Processing Time for In-Stock Items: Items in stock (excluding live ants and custom-made products) are shipped within 1-2 business days of placing your order.
  • Shipping Confirmation: You’ll receive a confirmation email with tracking information as soon as your order is shipped.
  • Trusted Shipping Carriers: We use reliable shipping partners to ensure the safe delivery of your order.

Important Shipping Policies

  1. Shipping Delays:
    • Double-check your shipping address at checkout. Incorrect addresses may cause delays, and we cannot guarantee redelivery for misdirected shipments.
    • Carrier delays, though rare, are beyond our control.
  2. Damaged or Missing Items:
    • If your order arrives damaged or incomplete, contact us at [email protected] within 48 hours of delivery. Please include photos of the package and affected items.
  3. Live Arrival Guarantee for Ants:

For any questions or concerns about shipping live ants, custom ant farms, or supplies, contact us at [email protected]. Thank you for trusting Ant Gear, your partner in ant-keeping!

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